Free shipping
Discount based on quantity
More than 3000 articles on stock
Free samples

Account

  • 1. How do I change my details?
    When you click on “register” on the top right of the page you automatically get to the page to make a personal account.
    Step 1: click on “register” on the top right of the page
    Step 2: enter all your details
  • 2. How do I create a corporate account?
    To create a corporate account you need a VAT number.
    Step 1: click on “register” on the top right of the page
    Step 2: click on the link “create a corporate account”
    Step 3: click on the blue bar under step 3 “create corporate account”
    Step 4: enter all your details
  • 3. How do I create an account?
    To create an account, you need to click on “register” at the top right of the page. By clicking this link you will be redirected to a page where you can enter your details. On this page you get to choose between registering a corporate or a personal account. If you are a corporate client we kindly ask you to mention your VAT/Tax number. If you do have a VAT number you do not need to pay any VAT because the shipping and invoicing of articles happens from The Netherlands. The VAT amount is directly credited in the payment process.
  • 4. How do you use my account information?
    Rubberstock respects your privacy as a user of our website. Your personal details are carefully processed and secured. The data that you enter on the website is only used for the processing of your order. To enable us to offer you the best possible user experience we use cookies. If you are using our site we assume you agree to our cookies policy.
  • 5. I forgot the email address of my account. What should I do?
    If you forgot the email address of your account, contact us using this form and filling it out. WE can then attempt to trace back your Rubberstock account and retrieve the corresponding email address.
  • 6. I get the message ‘this email address is not(yet) known in our account files’
    This means that the email address you entered is unknown to us and that according to our files an account has not yet been created. You can click on ‘I don’t have an account’ to create an account.
    Are you certain there were no typing errors while entering the email address? If you are certain there were no typing errors and you got the message anyway, get in touch with our customer service which will gladly assist you.
  • 7. Where can I see the status of my order?
    In your account you will find under the header ‘Order’ the information on your last order. If you click the link “View all orders”, you will find all the orders you placed including the corresponding information.
  • 8. I forgot my password
    Click here if you forgot you password. You will be redirected to a page where you can enter your email address. Within a few minutes we will send you an email with a personal link. By clicking on the link you will be able to choose a new password.
  • 9. I get the message: the password you entered does not match the email address of this account
    Make sure you did not make any typing errors in your password. Should the message keep appearing you can click on forgot password. Enter your email address and click on “send”. Within a few minutes we will send you an email with a personal link. By clicking on the link you will be able to choose a new password.

Ordering and delivery

  • 1. Can I place an order for shipping outside the UK?
    The prices for the products on our website are based on free shipping within the UK. When you want to place an order for delivery outside the UK please contact our customer service department. They will be happy to send you a quote for delivery outside the UK.
  • 2. My order has been cancelled because the article is not available. Do I automatically get a new article send to me?
    When your order has been cancelled, new articles will not automatically be send to you. When the articles are available you will be able to place a new order on our website yourself.
  • 3. Why has my order been cancelled by Rubberstock?
    An article or order can be cancelled for different reasons:
    • the article is not available
    • the address in unclear or incorrect (e.g. New housing estates)
    When an order is cancelled your payment obligations expire and you will be refunded the amount you paid. The refund time depends on the payment method.
  • 4. Can I have an order delivered at a PO box?
    Orders cannot be delivered at a PO box. We advise you to use your regular address for deliveries.
  • 5. How will my order be delivered?
    All orders will be delivered Monday to Friday by one of our shipping-agents.
  • 6. I cannot find my order after searching for it with my Track & Trace code.
    It could happen that after clicking your Track& Trace code you get the following message: ‘UPS could not locate the shipment details for your request’. This message could happen because the shipping-agents has not picked up your order at our depot yet. In this case you should check the status of your order on the next working day. Should this message still appear 3 days after shipment and you have not received your order, we kindly ask you to get in contact with our customer service department.
  • 7. What happens if I am not home at the time of delivery?
    When the delivery-man is unable to deliver your order the first attempt, he will come by at a later time to try to deliver the order again. Should you not be present at the second attempt, then the delivery-man will leave an info notice with instructions on how to still get your order delivered.
  • 8. What is a Track & Trace code?
    You will receive a Track & Trace code by email once your order is ready for shipment. Via de track and trace code in the email you will be able to follow your order on its delivery route.
  • 9. Will my order be delivered in one time, even if I have multiple articles in my order?
    When you order multiple articles at once, we will do our best to deliver all articles in one shipment. The delivery time of your order will be adjusted to the article with the longest delivery time.
  • 10. I can't find the article I am looking for?
    We aim for a high user friendliness. On our website you can easily find products. Do you know which product you are looking for? Enter the product number in the search bar on the top-right. This way you can search our whole website.
    Do you have a question about an article? Click here for frequently asked questions
    Can’t find the answer to your question or you have another question? Feel free to contact us.
  • 11. How do I place an order at Rubberstock?
    Ordering online is possible 24/7 at Rubberstock. To place an order at Rubberstock you need an account. You can choose to order directly and to make an account during the ordering process. Follow the steps as indicated on your screen. You will be able to re-use this account for your following orders. Should you misplace your login data, you can always contact our customer service.

    You can also choose to start by creating an account. To create an account, Click on the top right on the login page. Follow that by clicking on “no account yet”. You can now fill-in your details. As soon as you are successfully logged in, you can place your order.

    The steps to place an order are as following.

    Step 1: By the desired article Click on “add to cart”

    Step 2: Click on ‘proceed to checkout’ (or on “continue shopping” if you want to order more articles)

    Step 3: check your order data and login.

    When you order multiple articles at once, we will do our best to deliver all articles in one shipment. The delivery time of your order will be adjusted to the article with the longest delivery time.

    Step 4: if your details are correct, select your payment method.

    Step 5: check you invoice

    Step 6: finalize your order by paying
    Our orders can only be placed online because we work with an automatized system. You can pay directly with credit card/MasterCard/PayPal or by prepaying with a bank transfer. With this last option we will ship your order once the funds are on our account.
    beware: all article prices that Rubberstock shows are including 20% VAT!
  • 12. What is the delivery time of my order?

    All articles which are directly available come out our stock. We aim to deliver goods in the UK within 5 business days. Only unforeseen circumstances could cause a delay. If you want to know if articles are on stock, please contact our customer support department.

     

  • 13. What are the delivery cost?
    We do not charge shipping costs for deliveries within the UK. The shipping costs for deliveries outside the UK are dependent on order size en place of delivery. Should you want a price offer for a delivery outside the UK, you can contact our customer service department.
  • 14. I have not received my delivery yet?
    In your account you can see if your order has been shipped or if it is still being processed. If in your account the order has the status shipped but you have not received it yet, it is best to wait a few business days. Should your order not arrive within 5 business day of shipment, you should contact our customer service department. To be able to help you as efficiently as possible we kindly ask that you mention your order number in your email or have it within reach when you call us.
  • 15. Can I have a sample of a product?
    It is possible to ask for a sample of most of our products.
    In doubt about one of our articles? Send us a email to support@rubberstock.com with
    • the article code (product code),
    • mention that you would like to get a sample
    • do not forget to mention your name and address
    We will send you samples free of charge!
  • 16. Is it possible to sent the an order with neutral packaging?
    It is also possible to get a neutral delivery. There will be no mention of Profilestock on the order. In addition to that a neutral packing list will be added to the delivery. Should you want to make use of these services please contact our customer support at support@rubberstock.com

Payment

  • 1. Where do I find information about my invoices and payments?
    When you are logged in on Rubberstock.com you will find in your account under the header “My invoices” the link “view all invoices”. There you can click on the desired invoice and look at its specifications.
  • 2. I paid my invoice, however the amount is still outstanding in my account
    The processing of a payment is dependent on the payment method. Each payment method has its own processing time. Until the payment has been processed it will stay as outstanding in your account.

  • 3. How long does the processing of my payment take?
    Each payment method has its own processing time. If you pay with PayPal, MasterCard or Visa ,then it will be processed immediately. Should you choose to prepay with a bank transfer, we will ship your order once the funds are on our account.
  • 4. Can I get a copy of an invoice send to a different address the one given as the billing address?
    Unfortunately it is not possible to change the address details on an existing invoice and to end it to a different address. You can however get a copy of the invoice end to your email address. Should you want to change details on your invoice please contact us.
  • 5. How do I contact you regarding invoices and payments?
    If you have a question regarding your payments or invoices and you cannot find the answer on this page or under the header “my invoices” in my account, then the quickest and most efficient way of getting an answer is by using this online form and mentioning the following details:
    • the order- or invoice number
    • the paid amount
    • the date of payment
    • the account number you transferred the funds to
    • the payment reference as given on your bank statement
    • the bank account you used
    • the name of the account holder
  • 6. I returned or cancelled my order, when will I be refunded?
    If you paid your order using PayPal, you can expect the refund on your account within 5 business days of the date your return or cancellation is processed.
    If you paid with Credit Card, you should expect a processing time of 3 weeks.
  • 7. How can I pay my order?

    At Profilestock you can use one or more of the following payment methods:

    With a credit card (Visa, MasterCard and American Express). You can safely enter your credit card details using our SSL encrypted procedure and we will finalize the transaction with your credit card company

    With PayPal. PayPal enables you to pay quickly and securely using your credit card. To do this you do not need to enter your credit card number or address details again and again, you only need your email address and your password.

    With a bank transfer. In this case you will transfer the invoiced amount to our account with the following details IBAN: NL95ABNA0612132870 and BIC: ABNANL2A t.n.v. Rubberstock BV. Do not forget to mention your invoice number, as this will enable quick and accurate processing on our part.

    Secure connection
    Rubberstock uses a secured payment connection. To be certain that you are on the correct page when a transaction is happening, you can look for a lock in the address bar of your browser. This lock is present when a payment is taking place on our website.

  • 8. How can I find my invoice?
    To be able to see your invoices online you have to be logged in with your account on Rubberstock. You can find your invoices under the header “My invoices” followed by ‘View all invoices’.
    When you click on “View all invoices” you will find all invoices up to 6 months old. For information on your older invoices, please contact us.
  • 9. Can I still adjust the details of my invoice?
    For questions over adjustments or changes on your invoice please get in touch with our customer service department.
  • 10. I want a copy of my invoice. How can I get one?

    You can print an exact copy of your invoice yourself. In your account go to the header ‘My invoices’ and click on the corresponding order number. You can then create a copy by using the button “Print” or “save as pdf”.

Returns

  • 1. Exchanging or returning an order

    You can exchange or return your order within 14 business days. You can contact the support department for arranging the return shipment. The return time period start on the day after the shipment is delivered. During the period of repeal we ask you kindly to handle the products and packaging with care. You can unpack and test the product only to a degree necessary to get a good impression of the product.

    When exchanging or returning a product we expect the product to be returned including all accessories, and in original condition and packaging. When returning a complete order you will charged the return shipment costs.
    In case you made a payment to Profilestock then Profilestock will refund you as quickly as possible, in all cases within 30 of the return shipment.

    Products that are tailor made cannot be exchanged or returned.
    If in doubt you can always contact us.

  • 2. Returned article status
    As soon as we receive your return shipment you will get an email as confirmation and possibly your credit note. We only process return shipment which include the return form. You can get the return form by clicking download here and printing it out.

    Consider that the return process of an article can take 14 days. If you paid the order the refund time depends on your payment method. Should you not have paid yet, your payment commitments expire after the processing of the return.

    If in doubt please contact our customer service.
  • 3. Shipping damage
    First of, you should never take reception of a damage package. Should the shipping agent deliver a damage package, you can refuse delivery of the product and get in contact with us within 36 hours using tel: 0203 086 9500 or email: support@rubberstock.com

    Should you take the delivery of the package and the product turns out to be damaged, you need to get with our customer service within 36 hours for further processing.

    TIP: Should you still decide to take delivery of a damaged package (for example because at first glance the damage looks superficial, like a small scratch), then you can indicate on the shipment recipe that the package was damaged. Should the product then turn out to be damaged as well, we will be able to process your claim quicker. In this case you should also contact our customer service within 36 hours.
  • 4. Return conditions
    Your order:
    1. Total satisfaction – Let us know how satisfied you are by leaving a review on our website
    2. Not what I was looking for –Too bad! You can send the product back. You will have to cover the costs. Please fill out the return form for this.
    3. Damaged – That is very unfortunate. Please get in contact with us.
    An article needs to meet the following requirements to be returned:

    The buyer assumes the risk of return shipments. This implies that Rubberstock is not responsible for the damage or loss of return shipments. This is why you should always ask your shipping agent for tracking code and keep it in a safe place.

    • You should have filled out the return form and added it to the products being returned;
    • The article will only be accepted for return if it is send back in its original condition and, within reason, in its original packaging. This is why we advise to always keep all elements included in a delivery;
    • The packing list or the (copy) invoice should be added to the return shipment;
    • The product gets returned in the same condition you got it in. articles which have been damaged by your use or are otherwise unsellable, will be charged to you;

    If in doubt please contact our customer service.

    If you already paid for your order you will be refunded the paid amount. If you haven’t paid yet, your payment commitment expires. The time it will take for the amount to be refunded to be on your account is dependent on the payment method you chose.
  • 5. Complaints
    Do you still have a complaint after being in contact with our customer service? Sen dus an email using this contact form.
    It is also possible to send in a written complaint. To ensure a quick and correct processing of your complaint we kindly ask you to include the following details:
    • order number(s). the 8 digit code that you will find at the top left of the invoice you received by mail..
    • always mention your name, address, place of residence en client number

    You can send your complaint including the above mentioned details to:
    Rubberstock
    T.a.v. Customer Service
    Geograaf 38
    6921 EW Duiven
    The Netherlands.

    As soon as your complaint is processed you will get a reception confirmation. Within 7 business days of that confirmation you will get our reaction by phone or email.

Complaints

  • 1. Do you still have a complaint after being in contact with our customer service?

    Sent us an email at support@rubberstock.com It is also possible to send in a written complaint. To ensure a quick and correct processing of your complaint we kindly ask you to include the following details:
    • order number(s). the 8 digit code that you will find at the top left of the invoice you received by mail..
    • always mention your name, address, place of residence en client number

    You can send your complaint including the above mentioned details to:
    Rubberstock 
    T.a.v. Customer Service
    Geograaf 38
    6921 EW Duiven
    The Netherlands

    As soon as your complaint is processed you will get a reception confirmation. Within 7 business days of that confirmation you will get our reaction by phone or email.

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